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Privacy Policy

Last updated: July 2026

At MLX, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our services.

1. Information We Collect

We collect information you provide directly to us, including:

  • Account information (name, email address, company details)
  • Usage data and analytics from this website
  • Communications with our team
  • Service and deployment records needed to operate and support a configured MLX target

Current MLX targets are managed deployments. A configured target may ingest organisation-scoped evidence from systems the customer approves and store the derived products, run records and review state needed to provide the service. Source systems remain authoritative. Where a configured workflow uses an external model provider, the context needed for that request may be sent through the approved provider path under that provider's own controls and retention terms. The connector, storage, provider and retention paths are confirmed for each deployment.

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send technical notices and support messages
  • Respond to your comments and questions
  • Develop new features and services

3. Information Sharing

We do not sell your personal information. We may share information with:

  • Infrastructure, connector and model providers used for the configured service
  • Other service providers who assist in our operations
  • Professional advisors (lawyers, accountants)
  • Authorities when required by law

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

5. Data Retention

We retain information for as long as needed to provide the service, meet the applicable agreement, resolve disputes and satisfy legal obligations. You can ask us about access, correction or deletion using the contact details below.

6. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Object to processing of your data
  • Data portability

7. Contact Us

If you have questions about this privacy policy or our practices, please contact us at privacy@mlx.systems.