Support

MLX support

Get help with deployment, access, billing, or product issues. MLX is deployed and run alongside a forward-deployed engineer, so teams in an active engagement can also raise anything directly with the engineer embedded with them.

Contact support

Email team@mercurylabs.io for help with deployment, access, billing, or unexpected product behaviour. We aim to reply within one business day.

Not using MLX yet?

MLX is currently working with design-partner deployments. If you would like to map an owned AI workflow for your team, read the buyer FAQ or contact Mercury Labs and we will be in touch.

When you contact us

Including these details will help us resolve your issue faster:

  • Your company or organisation name
  • The email address tied to your MLX account
  • Your deployment type — managed cloud, VPC, or on-premise
  • A short description of the issue and what you expected
  • Screenshots or error messages, if available

Useful links