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Discuss your first workflow

Your Twin / Technology companies

Check thework behindthe date.

See which customer dates depend on unfinished work. Your Twin links commitments in HubSpot to work in Linear, releases in GitHub and updates in Slack.

Bring a customer commitmentWhy a Twin?

For COOs, delivery directors and heads of customer success at B2B technology companies

The delivery Twin · Customer, commitment, work and owner

Connect the systems you useKeep your original records in the systems you use
Accounting · payments
Xero
SunSystems
Stripe
GoCardless
Documents · files
Microsoft 365
SharePoint
Google Drive
Knowledge · CRM
Google Docs
Google Sheets
Notion
HubSpot
Email · calendar
Gmail
Calendar
Outlook
Chat · meetings
Slack
Teams
Granola
Engineering · data
GitHub
Linear
Postgres
MySQL
SQL Server
Other connections agreed for your first workflow

Mercury Labs has delivered for

  • HM Government logo
  • Department for Education logo
  • Department for Work and Pensions logo
  • IfATE logo
  • HVM Catapult logo
  • MTC logo
  • Harrison Parrott logo
  • PrimaryBid logo
  • Augmentive logo
  • Forestreet logo
  • LVF Creative Studio logo

Client work by Mercury Labs, the team behind your Twin.

Which dates depend on unfinished work?

Ask across HubSpot, Linear, GitHub and Slack. See each commitment beside its linked work, release and owner.

Sample workspace

A replay of a session in a sample workspace: a software company asks which customer commitments depend on unfinished work, the Twin checks its commitments, HubSpot, Linear, GitHub and Slack, the answer streams in with the linked work and owner for each, then the first commitment's record opens.

Every date checked against the work.

Customer teams see the delivery records behind each commitment before they confirm it.

  1. 01

    Connect the promise to the work.

    See the delivery records behind a customer date.

  2. 02

    Expose the open dependency.

    Bring unfinished work into the customer review.

  3. 03

    Keep the commitment with your team.

    Check the evidence before you confirm a date.

The records behind every answer.

Your team works from the same commitments the Twin answers from, each with its status, owner and next step.

Sample workspace

The Customers channel in a sample workspace, switching through its saved views of the commitments: a table sorted by the Due date column, a board grouped by status, a calendar by due date, and the Delivery review dashboard, with what needs attention and the records by status, owner and date; then the channel's Overview, with what changed today. The replay above answers from these records.

How you start.

Core from £2,000 a month with a dedicated, managed deployment, AI usage from £250 a month and optional engineering at £1,200 a day. See pricing

  1. 01 · First conversation

    Choose the review.

    Choose a customer commitment that is hard to trace today.

  2. 02 · Week 1

    Agree the sources.

    Agree which systems to connect and who can access the records.

  3. 03 · Week 2

    Check it with your team.

    Check the result against real examples. Expand where it helps your team.

A clear starting point.

  • No. Your team keeps managing delivery there. The Twin reads the connected records.

More questions

Your first workflow

Start with one customer commitment that is hard to trace.

We look at it with you first. Then we agree which systems to connect and who can see the records, and check the result with your team in two focused weeks.

Bring a customer commitmentPartner with Mercury Labs